Refund & Cancellation Policy

1. Nature of Digital Goods

Since the Services provide immediate access to digital assets — including real-time AI interview assistance and resume analysis — purchases are non-refundable once made, except as described in Section 2 below. By making a payment, you acknowledge that the digital content is delivered instantly.

2. Refund Eligibility — Technical Failure Only

Other than the billing error correction described in Section 5, refunds are not provided. We will review a refund claim only under the following circumstance:

• Unresolved Technical Failure: A persistent server-side failure or system bug entirely blocks your ability to use the App, and our support team is unable to resolve the issue within 3 business days of your reporting it.

Refund requests must be submitted within 24 hours of the original purchase timestamp, via email to support@jobcrackai.com, with your registered email address and Razorpay transaction ID. Requests received after this window are not eligible.

3. Non-Refundable Situations

No refund will be issued in the following cases:

• Refund request made after 24 hours from the time of purchase
• Unused hours where no technical failure occurred — you simply did not use the App
• You found the AI answers unsatisfactory or not helpful
• You changed your mind after purchase
• Technical issues caused by your own device, microphone, or internet connection rather than our systems
• You were disqualified or penalized by an employer due to your use of the App
• Duplicate purchases made due to your own error (see Section 5 for duplicate charges caused by a billing/processing error on our end)

4. No Recurring Billing or Cancellation

The Services are sold as one-time, prepaid interview-hour packages, not a recurring subscription.

• There is no auto-renewal to cancel.
• Your purchased hours remain available in your account and do not expire, as described in our Terms and Conditions.
• If you wish to stop using the Services, simply do not use the App — no cancellation action is required.

5. Billing Error Correction (Not a Refund)

If your payment was deducted but your plan was not activated, or you were charged more than once for the same transaction due to a processing error, email us within 48 hours with your transaction details. We will verify with Razorpay and either activate your plan or reverse the erroneous charge promptly. This is a correction of a billing error, not a discretionary refund, and is not subject to the 24-hour window in Section 2.

6. Refund Processing Timelines

Once a refund request is reviewed and approved:

• We will notify you of the approval via email.
• The approved amount will be credited back to your original payment method via Razorpay.
• Refunds typically reflect within 5 to 7 business days, depending on your bank's policies.

7. Effect of Refunds on Promoter Commission

If a purchase made through a Promoter's referral is refunded, any commission tied to that transaction will not be paid out, or will be reversed/deducted from the Promoter's balance if already credited.

8. Customer Support Contact